Frequently Asked Questions
View Our FAQ
When will my order ship?
Fitbit orders ship Monday-Friday. Orders placed before 12PM NZST ship the same day. Once your order has been sent, you’ll receive an email that includes a tracking number for your shipment. Any items on back-order will ship as soon as they become available.
Which courier company will deliver my Fitbit product?
Courier Post, a division of NZ Post, are responsible for delivery of Fitbit products in New Zealand.
What tracker size is right for me?
To determine the right fit for your wrist, please use our sizing tools for Fitbit Flex 2, Fitbit Alta, Fitbit Charge 2, Fitbit Blaze and Fitbit Surge. Please note that when you purchase a Fitbit Flex 2, it comes with both large and small size bands.
Can I switch out my tracker band?
The only wrist-based trackers with interchangeable bands are Fitbit Charge 2, Fitbit Flex 2, Fitbit Flex, Fitbit Blaze and Fitbit Alta. The bands for Fitbit Charge HR and Fitbit Surge are not interchangeable.
What is Fitbit’s return and warranty policy?
The Fitbit.com Online Store has a 45-day return policy, which means that any product you purchase from Fitbit can be returned for any reason in exchange for a full refund within 45 days of your shipment date. Your Fitbit product also comes with a one-year manufacturer's warranty. To read our full policy on returns and warranties, visit http://www.fitbit.com/nz/returns.
What payment methods can I use?
Fitbit accepts payment via Visa or MasterCard credit cards. Please note that debit cards are not accepted as a payment method.
How is sales tax determined?
Fitbit charges the appropriate tax in locations where we have legal obligations to do so, as determined by the shipping address. Tax will also be applied to shipping and handling charges if required. For shipments to New Zealand, Fitbit currently collects GST as applicable at the current rate as set by the New Zealand Government.